shipping

If you’re not in when your delivery arrives, you can nominate a safe place where the courier can leave your delivery. If not, the courier will either deliver to a neighbour or return to their depot to re-deliver. They will leave you a card letting you know where your delivery is.

Of course! Very occasionally deliveries can go awry, and we're happy to help. If you’ve not received your order when you expected to, then please get in touch with us and we can help out.

Absolutely. We’re based in Totnes, so if you live nearby or are visiting, then you can check the ‘collection’ option at the checkout. It can take us 2-3 days to process your order, and we’ll let you know when it’s ready for collection - so please don't head over until you've heard from us. Our address for collection is 1 Malt Mill, Totnes, Devon TQ9 5NH

Absolutely! Shipping times and prices vary depending on where you’re located and you’ll be shown delivery prices and options at the checkout. When you order from outside of the UK, you’ll pay VAT (tax) free prices at our checkout - this is approx 20% less for a lot of items, although can vary depending on the type of product. Please be aware that you may need to pay import tax or duties when your order arrives in your country. Your local courier will contact you to make payment, or require payment on delivery. Please make sure you give us a current email address when ordering so they can contact you. We don't currently ship mattresses outside of the UK, and some of our liquid/cleaning products we can't ship internationally due to restrictions.

Standard delivery in the UK (mainland) is 3-4 days, and is free on orders over £80, and £4.50 for orders less than £80. Express shipping in the UK (mainland) is £10.50 and if you order before 11am, we’ll ship the same day on a next-day delivery, if you order after 11am we’ll ship the next business day. We make our mattresses to order, and they take 6-8 weeks to make, mattress delivery is £55 For deliveries to Highlands & Islands, Northern Ireland and Channel Islands, parcels up to 5kg are £4.99, over 5kg £19.90 and free over £180.