returns

We accept returns for any reason within 30 days of delivery, provided they’re unworn, unused and unwashed, and any original packaging/tags still attached* We reserve the right to refuse to refund any items that don’t meet this criteria. Once we receive your item, we’ll refund you back the way you paid. You’ll need to cover the cost of the return shipping. You may want to opt for a tracked delivery service or obtain proof of posting so you can follow up with the Post Office or your courier if it doesn't reach us, because if we don't receive your return, we can't refund you. If you want to return a heavy item (including all our mattresses) then we charge an £80 return fee to cover the courier costs. *we don't accept returns on these items unless faulty: underwear (including knickers, briefs, boxers, trunks, long johns) tights, skincare products or cleaning products.

Unless they're faulty, we don't accept returns on underwear - including knickers, briefs, boxers, and long johns - tights, skincare products, cleaning products and custom items.

Fill out the returns card included in your order - it’s really helpful to let us know the reason you’re returning as it helps us to improve our service to you and our other customers. Include the card in your returns parcel and send it to us at: Returns, Greenfibres, 1 Malt Mill, Totnes, Devon TQ9 5NH If you've mislaid the card, then please put a note in with your return with your contact details and order number so that we can match it up to you. You'll need to return the items to us within 30 days of receiving them. You’ll need to cover the cost of sending back your return, unless the item is faulty (see our faulty items questions). If you want to return a mattress, we can arrange a courier collection for £80. Once we receive the return we’ll refund you the same way you paid, e.g. if you paid with a card, we’ll refund you back to the same bank card. You may want to send your returns with a tracked service so you can follow up with your courier if it doesn't reach us, as we can’t refund you if we don’t receive the return.

We will complete your return within 10 days of receiving the item, and you’ll get an email from us confirming this. Once we’ve sent the refund, refunds to Paypal are usually instant, and you’ll get a notification from Paypal when this has happened, refunds to debit and credit cards can take a few days, depending on your bank.