ordering
It says my item is out of stock - can I still order it?
Sometimes we can sell out of a particular product, a specific size or colourway. When this happens you won't be able to order it through our website. If the product is discontinued (i.e. we won't be restocking it) we'll note this on the product page, otherwise our re-stocking times can vary from 1 week to a few months.
If you'd like to check when a product is coming back in to stock then please contact us or call us on 01803 868001 and we'll be happy to help or put you on our call back list for when the products are available again.
Can I order over the phone?
Yes, you can call us on 01803 868001 and we’ll be happy to take your order over the phone. If you’re ordering from our catalogue please be aware that we no longer supply paper catalogues, and our last one was produced in 2017 and there have been changes to products, prices and details.
We're here to take your call from Monday - Friday, from 9am til 5pm, except Wednesday when we close at 12:30. We're usually closed over bank holidays too.
My order is pending, what does this mean?
If your payment fails, or you choose to pay by bank transfer, then your order goes into a pending status. You can either make payment via bank transfer, or contact us to pay over the phone with a credit or debit card. After 7 days, pending orders are deleted, so if you'd like your order please make payment within 7 days to avoid this happening. If you no longer want the order, then just let us know or leave it as it is and we'll delete it. Please be aware, items are not reserved when they are in a pending order, and if stocks are low then items can sell out and they may not be available when you come to pay for them.
Why is my discount code not working?
Some discount codes require you to be signed in to your account on our website. This includes our welcome discount offer that you receive for subscribing to our mailing list. To sign in, click the ‘account’ button at the top right of the Greenfibres home page and enter your email and password. If you’ve not set up an account with us, then you can do that by also clicking on the ‘account’ button and following the options.
Most of our discount codes have an expiry date, so please check that too.
Many of our discount codes are for specific products or product ranges so please check you're using the code for products that are included.
If you’ve checked the above and it’s still not working, then please let us know before placing your order, and we’ll be happy to help.
Please be aware that once you've paid for your order, we can't retrospectively apply a discount code, so please get in touch with us to get things sorted before paying for your order.
Please note, only logged in users may submit questions