ordering

Sometimes we can sell out of a particular product, a specific size or colourway.  When this happens you won't be able to order it through our website.  If the product is discontinued (i.e. we won't be restocking it) we'll note this on the product page, otherwise our re-stocking times can vary from 1 week to a few months.  If you'd like to check when a product is coming back in to stock then please contact us or call us on 01803 868001 and we'll be happy to help or put you on our call back list for when the products are available again.   

Yes, you can call us on 01803 868001 and we’ll be happy to take your order over the phone. If you’re ordering from our catalogue please be aware that we no longer supply paper catalogues, and our last one was produced in 2017 and there have been changes to products, prices and details. We're here to take your call from Monday - Friday, from 9am til 5pm, except Wednesday when we close at 12:30. We're usually closed over bank holidays too.

If your payment fails, or you choose to pay by bank transfer, then your order goes into a pending status. You can either make payment via bank transfer, or contact us to pay over the phone with a credit or debit card. After 7 days, pending orders are deleted, so if you'd like your order please make payment within 7 days to avoid this happening. If you no longer want the order, then just let us know or leave it as it is and we'll delete it. Please be aware, items are not reserved when they are in a pending order, and if stocks are low then items can sell out and they may not be available when you come to pay for them.

Most of our discount codes have specific requirements - this includes they are valid for a specific product or product category, they usually have an expiry date, and some of our discounts can only be used once so you need to be logged into your account on our website for them to work.    A few things to check:  Expiry date - please check the expiry date on the discount code, if it's passed then it will not work  Product category - please check what product or product category the code is valid for - usually our codes work for a certain category such as 'clothing' or 'towels'.  When you enter the code, it will discount only those items Product exclusions - we don't offer discounts on mattresses or gift vouchers, so they won't be discounted when you apply a code. New Subscriber discount - we offer a 15% off code to all new subscribers that sign up to our newsletter.   In order for this code to work, you need to be signed into your account on the Greenfibres website.   You can sign in here - sign in  If you've not got an account yet, it's straight forward to do, simply enter your name, email address and set up a password in this link here - create account.  If you’ve checked the above and it’s still not working, then please let us know before placing your order, and we’ll be happy to help.  Please be aware that once you've paid for your order, we do not retrospectively apply a discount code or offer refunds in the form of a discount, so please get in touch with us to get things sorted before paying for your order.