Christmas gifts extended returns policy

If you would like to return an item from us for any reason, then usually we would need you to return to us within 28 days of purchasing. However for any items purchased as gifts from 25th November onwards, you can return them to us up to and including Wednesday 15th January 2025.

Our usual returns policy applies - the items must be unusued, unworn and unwashed and returned in any of it's original packaging.  We do not accept returns for the following items unless faulty: underwear - including knickers, briefs, boxers, long johns, hipsters, shorts, trunks, tights - as well as skincare products, cleaning products and custom items. 

Fill out the returns card included in your order - it’s really helpful to let us know the reason you’re returning as it helps us to improve our service to you and our other customers. Include the card in your returns parcel and send it to us at: Returns, Greenfibres, 1 Malt Mill, Totnes, Devon TQ9 5NH 

You’ll need to cover the cost of sending back your return, unless the item is faulty (see our faulty items questions).