christmas and new year FAQs
Our last order dates for Christmas and New Year, our opening hours over the holidays, and extended returns policy for Christmas gifts.
What are your last shipping dates for Christmas delivery?
For standard UK shipping, please place your order before midnight Wednesday 18th December. For express UK shipping please order by 1pm Thursday 19th December.
What are your Christmas and New Year opening times?
Our website is always open, and our customer care team will be available to respond to your emails and telephone calls during the following times:
Monday 23rd Dec - 10am - 4pm
Christmas Eve - closed
Christmas Day - closed Boxing Day - closed
Friday 27th - 10am - 3pm
Monday 30th - 10am - 4pm
Tuesday 31st - 10am - 2pm
New Years Day - closed
Thursday 2nd Jan - closed
Friday 3rd - usual hours resume, 9am - 5pm
Please be aware our last shipping day before Christmas is Friday 20th, and any orders received after Thursday 19th we will send out on Friday 3rd January onwards. (Please note, our Totnes store is no longer open, and all these times refer to our customer care team for web and telephone orders)
Christmas gifts extended returns policy
Any items bought as Christmas gifts have an extended returns policy until 15th January
Please note, only logged in users may submit questions